TERMS OF SERVICE
Our refund & return policy
* ALL PRODUCTS ARE TO BE PURCHASED BY AND USED BY PROFESSIONALS AND THOSE WHO HAVE THE LICENSES
Article 1 (Purpose)
Standard Terms and Conditions of the e-commerce (Internet Cyber Mall) No. 10023 (Revised on June 26, 2015) aims to stipulate the rights, obligations, and responsibilities of cyber malls and users in using MEAMO Cyber Mall (hereinafter referred to as “Mall”).
「 “These terms and conditions apply mutatis mutandis to e-commerce using PC communication, wireless, etc. as long as they are not contrary to their nature.」
Article 2 (Definition)
①”Mall” refers to a virtual place where MEAMO company allows users to trade goods, etc. using information and communication facilities such as computers to provide goods or services (hereinafter referred to as “goods, etc.”), and is also used as a business operator operating a cyber mall.
② The term “user” refers to members and non-members who access “mall” and receive services provided by “mall” under these terms and conditions
③ The term “member” refers to a person who has registered as a member of the “mall” and can continue to use the services provided by the “mall”.
④ The term “non-member” refers to a person who does not sign up for a member and uses the service provided by “mall”.
Article 3 (Specification, explanation, and revision of terms and conditions)
① “Mall” posts the contents, trade name and representative name of the terms and conditions, address of the place where consumers can complain, phone number, parent transmission number, e-mail address, business registration number, and personal information management. However, the contents of the terms and conditions can be viewed through the connection screen.
② “Before the user agrees to the terms and conditions, the mall should provide a separate connection screen or pop-up screen so that the user can understand important contents such as subscription withdrawal, delivery responsibility, and refund conditions.”
③ Mall may amend these terms and conditions to the extent that they do not violate related laws such as the Consumer Protection Act, the Framework Act on Electronic Documents and Electronic Transactions, the Electronic Signature Act, the Information and Communication Network Utilization and Information Protection Act, and the Framework Act on Consumers.
④ If “Mall” revises the terms and conditions, the date of application and the reason for the revision will be specified and announced on the initial page of the mall along with the current terms and conditions from 7 days before the application date to the day before the application date. However, if the terms and conditions are changed unfavorably to the user, it will be notified with a preliminary grace period of at least 30 days. In this case, “Mall” clearly compares the contents before and after the revision to make it easier for users to know.
⑤ If “Mall” revises the terms and conditions, the revised terms and conditions apply only to contracts concluded after the application date, and the terms and conditions before the amendment apply to contracts already concluded before that. However, if a user who has already signed a contract transmits the meaning of wanting to be subject to the revised terms and conditions to “mall” within the notice period of the revised terms and conditions under paragraph (3) and obtains consent from “mall”, the revised terms and conditions apply.
⑥ Matters not stipulated in these terms and conditions and interpretation of these terms and conditions shall be governed by the Consumer Protection Act in Electronic Commerce, the Act on Regulation of Terms and Conditions, and the Consumer Protection Guidelines and Related Acts or Convention.
Article 4 (Providing and Changing Services)
①”Mall” performs the following tasks.
- Providing information on goods or services and signing a purchase contract
- Shipping of goods or services with purchase contracts
- Other tasks prescribed by “mall”
②”Mall” may change the contents of goods or services to be entered into in the future. In this case, the contents of the changed goods or services and the date of provision shall be specified and immediately notified to the place where the contents of the current goods or services have been posted.
③ If the contents of the service that the “mall” has signed with the user are changed due to reasons such as sold out of goods, changes in technical specifications, etc., the reason shall be immediately notified to the user.
④ In the case of the preceding paragraph, “Mall” compensates the user for damages caused by this. However, this is not the case if “mall” proves that there is no intention or negligence.
Article 5 (Suspension of Service)
①”Mall” may temporarily suspend the provision of services in the event of reasons such as repair inspection, replacement and failure of information and communication facilities such as computers, etc.
② “Mall” compensates the user or a third party for damages caused by the temporary suspension of the provision of services due to the reasons under paragraph (1). However, this is not the case if “mall” proves that there is no intention or negligence.
③ If the service cannot be provided due to the conversion of business items, abandonment of business, or integration between companies, “Mall” notifies the user in the manner prescribed in Article 8 and compensates the consumer according to the conditions originally suggested by “Mall”.
Article 6 (Membership)
①Users apply for membership by filling out their membership information in accordance with the subscription form set by “Mall” and expressing their intention to agree to these terms and conditions
② “Mall” shall be registered as a member unless it falls under any of the following subparagraphs among users who have applied to join as a member as shown in paragraph 1.
- Where an applicant for membership has previously lost his/her membership pursuant to Article 7 (3) of this Agreement, except where three years have elapsed since the loss of membership under Article 7 (3) and has obtained re-approval of “Mall”.
- If there is false, omission, or error in the contents of registration
- If it is judged that registration as a member significantly hinders the technology of “mall”
③ The time of establishment of the membership contract shall be the time when the consent of “mall” reaches the member.
④ If there is a change in the registered matters at the time of membership registration, a member must notify the “mall” of the changes by modifying the membership information within a considerable period of time.
Article 7 (Membership withdrawal and loss of qualification, etc.)
① Members may request withdrawal from the “Mall” at any time, and “Mall” shall immediately process membership withdrawal.
② If a member falls under any of the following reasons, “Mall” may restrict and suspend membership qualifications.
- If false information is registered at the time of application for membership,
- if the member does not pay the price of goods purchased using “mall” or other debts related to the use of “mall” on the due date,
- If a member disrupts the operations of a different “mall” and purposely steals information and thus breaking the “e-commerce trading laws”
- If the member uses the “mall” for its wrongdoing and acting against the terms and conditions of the “mall”
③ After the member’s account has been withdrawn, the member will have the opportunity to explain within 30 days before the cancellation of the membership registration is terminal.
Article 8 (Notification to Members)
① ” If ” Mall” gives a notice to members, the member may write an e-mail in advance to be in agreement with “Mall” in advance.
② “Mall” can post individual notifications on the “Mall” blog post board. However, individual notifications are given to matters that have a significant impact on the member’s transaction.
Article 9 (Application for purchase and consent to provide personal information, etc.)
①” The “Mall” user applies for purchase in the following or similar way on “Mall”, and “Mall” shall provide each of the following information in an easy-to-understand manner when the user applies for purchase.
- Search and selection of goods, etc.
- Enter the recipient’s name, address, phone number, e-mail address (or mobile phone number), etc.
- Confirmation of the terms and conditions, services with limited subscription withdrawal rights,
- Confirmation or rejection of these terms and conditions (e.g., mouse click)
- Confirmation of goods, etc.
- Options of payment methods
3) Items of personal information provided, 4) The period of retention and use of personal information of the recipient must be notified to the buyer and consent must be obtained. (The same shall apply if the consent is changed.) ”
When members entrusts the “Mall” to handle the buyer’s personal information,
1) the person entrusted with handling personal information,
2) the member must be informed of the details
However, if it is necessary to implement the contract for service provision and related to the promotion of convenience of buyers, it is not necessary to go through the notification process and consent procedure by notifying them through the Information and Communication Network Promotion and Information Protection Act.
By purchasing from Meamo, customers explicitly consent to receive invitations to review their orders. This consent is integral to the purchase agreement and ensures that customers are aware of and agree to receive communications regarding their purchases for feedback purposes.
Article 10 (Contract Establishment)
① “Mall” may not accept purchase applications as in Article 9 if they fall under any of the following subparagraphs. However, in the case of signing a contract with a minor, if the consent of the legal representative is not obtained, the minor himself or the legal representative must notify that the contract may be canceled.
- Where there is a false entry, omission, or error in the contents of the application,
- Where a minor purchases goods and services prohibited by the Youth Protection Act, such as cigarettes, alcohol, etc.
- In a case where it is determined that consent to other purchase applications is significantly hindered by the “mall” technology.
② It is deemed that the contract was established at the time when the consent of “Mall” addressed the user in the form of a notification of receipt confirmation under Article 12 (1).
③ The expression of consent to the “mall” shall include information on the confirmation of the user’s purchase application and the availability of sales, cancellation of correction of the purchase application, etc.
Article 11 (Payment Method)
The payment method for goods or services purchased in “Mall” may be made in any of the following ways. However, “mall” can not charge additional fees to the payment of goods, etc. due to the user’s payment method.
- Telephone banking, internet banking, e-mail banking, and other account transfers.
- Payment of various cards such as prepaid card, debit card, credit card, etc.
- Deposit without a bankbook online.
- Payment by electronic money.
- Payment upon receipt.
- Payment based on points paid by “mall” such as mileage.
- Payment based on a gift certificate that has signed a contract with “Mall” or recognized by “Mall”
- Payment, etc. by other electronic payment methods.
Article 12 (Notification of receipt confirmation, change of purchase application, and cancellation)
① “Mall” notifies the user of the receipt confirmation if there is a user’s purchase application.
② If there is a disagreement in the expression of intention, the user who has received the notification can immediately request the change or cancellation of the purchase application, and “mall” must be processed according to the request without delay if there is a user’s request before delay. However, if the payment has already been made, the provisions on withdrawal of subscription, etc. under Article 15 shall be followed.
Article 13 (Supply of goods, etc.)
① “Mall” takes other necessary measures such as custom production and packaging so that goods can be delivered within seven days from the date of subscription, unless there is a separate agreement on the timing of supply of goods with the user. However, if the “mall” has already received all or part of the payment for goods, etc., measures shall be taken within three business days from the date of receipt of all or part of the payment. At this time, “Mall” takes appropriate measures so that users can check the supply procedure and progress of goods.
② “Mall” specifies the means of delivery, the burden of delivery costs by means, and the delivery period by means for the goods purchased by the user. If the “mall” exceeds the agreed delivery period, the user must compensate for the damage caused by it. However, this is not the case if “mall” proves that there is no intention or negligence.
Article 14 (Refund)
①”Mall” shall notify the user of the reason without delay if the goods requested by the user cannot be delivered or provided due to sold out, etc., and refund or take necessary measures within three business days from the date of receipt of the payment.
Article 15 (withdrawal of subscription, etc.)
① Users who have signed a contract for the purchase of goods, etc. with “Mall” may withdraw their subscription within seven days from the date of receipt of a written contract under Article 13(2) of the “Consumer Protection in Electronic Commerce, etc.” Act. However, if there is a different provision in the Consumer Protection in Electronic Commerce, etc. Act regarding the withdrawal of subscription, the provisions of the same Act shall be followed.
② Users cannot return or exchange goods, etc., if they receive them, if they fall under any of the following subparagraphs.
- If goods, etc., are lost or damaged due to responsible reasons for the user (however, if the packaging, etc. is damaged to check the contents of goods, etc., the subscription may be withdrawn).
- In the case where the value of goods, etc. is significantly reduced due to the user’s consumption or usage of the goods
- In the case where the value of goods, etc. has significantly decreased to the extent that resale is difficult over time.
③ In the case of Paragraphs 2 through 4, the withdrawal of subscription by users is not restricted unless the “mall” specifies where consumers can easily see that subscription withdrawal is restricted or provides trial products.
④ Notwithstanding the provisions of paragraphs (1) and (2), users may withdraw their subscription within three months from the date of supply or 30 days from the date of receipt of the goods, etc., or within the date of knowledge or knowledge.
Article 16 (Effect of Withdrawal of Subscription, etc.)
① “Mall” will refund the payment of goods already paid within three business days if goods, etc. are returned from the user. In this case, if the “mall” delays the refund of goods, etc., the delayed interest calculated by multiplying the delayed interest rate by Article 21-2 of the Enforcement Decree of the Consumer Protection in Electronic Commerce, etc. Act shall be paid.
② In refunding the above payment, “Mall” asks the business operator who provided the payment method to suspend or cancel the claim for goods, etc. without delay when the user pays for goods, etc. by payment method such as credit card or electronic money.
③ In the case of subscription withdrawal, etc., the user bears the expenses necessary for the return of the supplied goods. “Mall” does not claim a penalty or compensation for damages from the user for reasons such as withdrawal of subscription. However, if the contents of goods, etc., are different from the contents of the display or advertisement, or if the subscription is withdrawn due to different implementation from the contract, the “mall” bears the cost required for the return of goods, etc.
④ When a user pays for shipping when receiving goods, etc., “Mall” clearly marks who pays for the subscription withdrawal so that it is easy for the user to understand.
Article 17 (Personal Information Protection)
① “Mall” collects the minimum amount of personal information to the extent necessary to provide services when collecting users’ personal information.
② “Mall” does not collect information necessary for the execution of the purchase contract in advance when signing up as a member. However, this is not the case if identification is required before the purchase contract to fulfill the obligations under the relevant laws and regulations, and minimum specific personal information is collected.
③ When collecting and using the user’s personal information, “Mall” notifies the user of the purpose and obtains consent.
④ “Mall” cannot use the collected personal information for purposes other than its purpose, and if a new purpose of use occurs or is provided to a third party, the user shall be notified of the purpose and consent shall be obtained at the stage of use and provision. However, exceptions are made if there are other provisions in the relevant laws and regulations.
⑤ If “Mall” requires the consent of the user pursuant to paragraphs (2) and (3), the person in charge of personal information management (affiliated, name, phone number, other contact number), purpose of collection and use of information, and matters related to information provision to third parties.
⑥ Users can at any time request access to their personal information held by “Mall” and correct errors, and “Mall” is obligated to take necessary measures without delay. If the user requests correction of the error, “Mall” will not use the personal information until the error is corrected.
⑦ In order to protect personal information, “Mall” should limit the number of people handling the user’s personal information to a minimum, and take full responsibility for damages caused by loss, theft, leakage, third party provision, and modulation of the user’s personal information, including credit cards and bank accounts.
⑧ “Mall” or a third party who has received personal information from him/her shall destroy the personal information without delay when the purpose of collecting or receiving personal information is achieved.
⑨ “Mall” does not set the consent column for the collection, use, and provision of personal information as selected in advance. In addition, services restricted when users refuse consent to collect, use, and provide personal information are specifically specified, and services such as membership are not restricted or rejected due to the user’s refusal to collect, use, and provide personal information.
Article 18 (“Duties of Mall”)
① “Mall” shall not engage in acts prohibited by laws and conditions or contrary to public order and morals, and shall do its best to provide goods and services continuously and stably as prescribed by these terms and conditions.
② Mall should have a security system to protect users’ personal information (including credit information) so that users can safely use Internet services.
③ “Mall” shall be liable for compensation if a user suffers damage due to unfair labeling and advertising activities prescribed in Article 3 of the Fair Labeling and Advertising Act on goods or services.
④ Mall does not send advertising e-mails for profit that users do not want.
Article 19 (Duties to the member’s ID and password)
① Except for the case of Article 17, the member is responsible for managing the ID and password.
② Members should not allow third parties to use their IDs and passwords.
③ If a member recognizes that his/her ID and password have been stolen or is being used by a third party, he/she should immediately notify the “mall” and follow the instructions if there is a “mall” guide.
Article 20 (User’s Duty) Users shall not do the following:
- Registration of false information upon application or change.
- Stealing information from others.
- Change of information posted on “Mall”.
- Transmission or posting of information (computer programs, etc.) other than information determined by “Mall”
- Infringement of intellectual property rights such as copyrights of “Mall” and other third parties.
- “Mall” or other acts that damage the reputation of a third party or interfere with business.
- The act of disclosing or posting obscene or violent messages, images, voices and other information contrary to public order in the mall.
Article 21 (Limitation of the attribution and use of copyrights)
① Copyrights and other intellectual property rights for works created by “Mall” belong to “Mall”.
② Users shall not reproduce, transmit, publish, distribute, broadcast, or allow third parties to use information to which intellectual property rights belong to “Mall” among the information obtained by using “Mall” for profit without prior consent from “Mall”.
③ “Mall” shall notify the relevant user of the use of copyright attributable to the user according to the agreement.
Article 22 (Dispute Resolution)
① “Mall” establishes and operates a damage compensation handling organization to reflect legitimate opinions or complaints raised by users and to compensate for the damage.
② “Mall” first handles complaints and opinions submitted from users. However, if it is difficult to process quickly, the user will be notified of the reason and processing schedule immediately.
③ If a user applies for damage relief in connection with an e-commerce dispute between the “Mall” and the user, it may be subject to mediation by the Fair Trade Commission or the dispute mediation agency commissioned by the Korean Mayor/Province Governor.
Article 24 (judicial authority and governing law)
① The lawsuit regarding the e-commerce dispute between the “mall” and the user shall be governed by the address of the user at the time of filing, and if there is no address, it shall be under the exclusive jurisdiction of the district court having jurisdiction over the residence. However, if the address or residence of the user is not clear at the time of filing a lawsuit or if a foreign resident is present, it shall be filed with the competent court under the Civil Procedure Act.
② Korean law applies to e-commerce lawsuits filed between “Mall” and users.
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