FAQ

• Pending payment: Your payment has not been completed yet. If paid through wire transfer, order will be in this state until customer makes a payment and we verify.
• Processing: Your payment has been successfully received, and we are now preparing your order.
• Carrier: Your shipment is ready and has been dispatched to you.
• Cancelled: Your order or payment has been cancelled.

Unfortunately not.

Once an order has been paid it is not possible to add additional products nor remove any products.

Because of the rapid packing process, orders can not be altered after the order payment has been confirmed.

If you are not satisfied with your order, you can return the unopened package and request a refund.

You can only cancel your order if it has not been paid.

Once an order has been submitted and paid, cancellations will not be possible, but the customer can apply for a return if they are unsatisfied with the products.

*The customer will have to cover the shipping costs and delivery fee will not be refunded

To request a return, please contact us at support@meamo.shop.

You can only change your order if it has not been paid.

Once an order has been submitted and paid changes will not be possible, but the customercan apply for a return if they are unsatisfied with the products.

*The customer will have to cover the shipping costs and delivery fee will not be refunded

To request a return, please contact us at support@meamo.shop.

In cases where orders encounter logistics or stock keeping issues such as incorrect information and/or lack certain details i.e:

Full name, phone number, email, outdated/wrong address, out of stock products, customs & regulatory inspections, delivery change/interference.

The orders may be delayed and only processed once needed information has been received or until the cause of the delay has been resolved.

*We will not be responsible for any orders that have been delayed for a long period of time due to the customer’s unresponsiveness in such cases where no response was provided by the customer, the package will not be delivered until we have received all necessary information or details.

If you have any concern regarding your order, please contact us at support@meamo.co.

If you are within the acceptable date of return or refund please contact at support@meamo.shop including a picture of the unopened product and stating the reason(s) for return of exchange.

Upon receipt of the return parcel, we will either refund you for the item(s) (excluding the shipping fees) or exchange it for an alternative product (excluding the shipping fees).

As facial aesthetics becomes more popular, the uncertainty of what to choose rises. There are many options to solve the same, or very similar, issues. Some of the pressing questions when getting deeper into medical aesthetics is “fillers or botox?” Both are able to take care of wrinkles, but which one is the best for certain situations? Are some wrinkles suitable for one injectable and not the other?

Botox (Botulinum Toxin A)

• What is it and how does it work? Botox is the trade name for Botulinum Toxin Type A, which is produced by the bacterium Clostridium botulinum. Botulinum toxin A is approved for cosmetic use and botulinum toxin B is used for different types of muscle diseases. Botox works by blocking nerve signals in the muscles where it is injected. When those nerve signals are interrupted, the affected muscle is temporarily paralyzed or frozen. With out movement of these selected muscles in the face, certain wrinkles may be softened, reduced, or even removed. Some of the most popular Botulinum Toxin products are Innotox, Baby Botox and Botulax.
• Who should use Botox?
  But the main thing is, Botox only works on wrinkles that are caused by muscle movement. These are known as dynamic wrinkles, and are often called “expression lines.” Botox will not work on fine lines and wrinkles caused by sagging or loss of plumpness in the face. These are known as static wrinkles. Static wrinkles include lines in the cheek and neck areas. Botox is not used for fine lines caused by collagen breakdown. The most common dynamic wrinkles that Botox can treat are lines on the upper face, such as the “11” between the brows, horizontal lines on the forehead, and crow’s feet around the eyes. These lines are caused by smiling, frowning, squinting, and other facial expressions.

Dermal Fillers

• What are they and how do they work?
  Dermal fillers are gel-like substances that are injected beneath the skin to restore volume, smooth lines, or enhance facial contours. Plus, dermal fillers have grown in popularity due to being less costly than surgery, have limited-to-no recovery time and while they are temporary, some can last up to 2 years. Dermal fillers are substances designed to be injected beneath the surface of the skin to add volume and fullness. Dermal fillers also treat wrinkles on the face. They’re primarily used to treat smile lines, though the fillers can also be used to plump up the lips or cheeks. Sometimes, they’re used for hand treatments or to reduce the appearance of scars.
• Who should use fillers?
  Dermal fillers also treat wrinkles on the face.
  They’re primarily used to treat smile lines, though the fillers can also be used to plump up the lips or cheeks. Sometimes, they’re used for hand treatments or to reduce the appearance of scars. Fillers can only correct static wrinkles.
  Static wrinkles include those around the mouth and along the cheeks. These wrinkles are usually a result of a loss of collagen and elasticity in the skin. Fillers are designed to treat numerous things such as; plump up thinning lips, enhance or fill in shallow areas on the face (such as under eye), fill in or soften the look of recessed scars (such as acne scars) and fill in or soften static wrinkles (such as nasolabial folds).

We take special care in handling and storing all of our products in our warehouse.
Our warehouse is fully equipped with refrigerators that store botulinum toxins at arecommended temperature of 2° C to 8° C.
We also monitor the room temperature of our warehouse storage facility and any shifts intemperature are detected by an electronic thermostat.
Once you get your toxins, we strongly recommend storing them in the fridge (not freezer).
The only botulinum toxin that is resistant to ambient temperature is Innotox.
Innotox can withstand the temperatures up to 40° C if it is stored in a closed bottle.
Important: We do not recommend storing any toxins once the bottle has been opened.
If it is absolutely necessary, please make sure to keep the open bottle in the fridge and use it within one week.

We do not provide specific instructions on how to administer or use our products, medical aesthetics, and devices as we are not aware of our customers’ medical histories and health conditions.
We strongly recommend that these products are used solely by licensed professionals who have received training and experience with these products.
Please consult a medical professional if you have any doubts or concerns on how to use any of these products.
Please be aware that MEAMO can not be held liable for any damages caused by improper use of these products.

All items that we have in stock are shown on our website.
When we receive a new supply of an item that is currently listed as out of stock, it will reflect on our website within 5 business days.
We do not disclose stock amounts/volume unless you are registered with us as a wholesale partner*.
*To become a wholesale partner, you must meet certain criteria.
Please email us to support@meamo.shop.

You will receive a response from our wholesale team regarding your application.

Our warehouse makes the preparations for the icebox or ice packs just before packing the order. The ice might have melted during shipment but since it is insulated well and there is no opportunity for air to get inside, the temperature remains below 8°C which is an acceptable temperature for up to 7-8 days.

In some cases with products such as Innotox, their manufacturers informed us that it has heat resistance and it can be stored* up to 40°C as it is already diluted.
(*It is still highly recommended to store the product in the fridge upon receipt of your package)

Please check your ice-cooled products specific requirements in their dedicated product description or contact us if you are unsure about how to store your product.

• For Payment Declined Issues. If a payment is declined, customers should contact their card-issuing bank or financial institution directly. The bank can provide insights into why the payment was declined and offer solutions. 

• Your Card Must Support 3DS Security System. For safe payment processing, our website supports credit card with 3DS (3D Secure) security system only. So, please check if your card supports this feature by consulting with your bank. Your bank will be able to provide guidance and solutions to resolve any credit card-related concerns

• Device and Settings Compatibility. Sometimes, the payment window may not appear due to technical issues related to your browser or device settings. Please double-check that your pop-ups are enabled to ensure a smooth payment process.

• Tip #1: Try Using a Different Card. If you continue to face payment issues, you can also try using a different credit card as an alternative payment method. This can often resolve any payment-related challenges you may encounter.
• Tip #2: We can send you a custom payment link. In the rare event that our payment system experiences issues, we are here to assist you. If you encounter any difficulties, don’t hesitate to contact our support team, and we can send you a personalized payment link to facilitate your transaction.